Global Shipping: Fast Tracks to Your Bench
We deliver passion worldwide (excluding select remote areas in Asia and other regions). Every order is packed with the care of a seasoned builder.
Order Processing
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking details once your order ships.
Shipping Methods & Timelines
| Method | Carrier | Cost | Delivery Time (After Shipping) | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster delivery of kits, parts, and electronics like LiPo batteries. |
| Free Economy Shipping | EMS | FREE on orders over $50 | 15-25 business days | Budget-friendly delivery for bodies, paints, and smaller parts. |
💡 Pro Tip: For time-sensitive builds (like prepping for a race), we recommend Standard Shipping via DHL/FedEx for reliable, trackable delivery.
Payment Methods
We accept all major global payment methods to get you building faster: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges: Our No-Hassle Promise
We stand behind every 4-Tec chassis, every LiPo battery, and every TRX4M upgrade. If something isn’t right, our enthusiast-led team is here to make it right.
Key Policy Summary
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unused, unassembled, unmodified, in original packaging with all parts, manuals, and tags.
- Process Time: Refunds processed within 5-7 business days after we receive and inspect the return.
- Return Shipping: Customer is responsible for return shipping costs unless the return is due to our error (wrong/damaged item).
- Exchanges: Subject to product availability. Contact us first to confirm stock.
⚠️ Important: Non-Returnable Items (Final Sale)
To protect all hobbyists, certain items cannot be returned for health, safety, or technical reasons. Based on our product range, the following are FINAL SALE:
- Opened or Used Chemicals: All opened bottles of paint, adhesives, lubricants, or other chemicals from the Bodies & Paint or Building/Bench Supplies categories.
- Custom-Cut or Modified Items: Any part that has been cut, soldered, modified, or custom-fitted.
- Software or Digital Products: Any downloadable content or unlocked software codes.
- Intimate Mechanical Components: Certain sealed gearbox assemblies or internal engines where tampering cannot be verified, as determined by our technical team.
Note: This list is not exhaustive. When in doubt, contact our support team before purchasing.
The Returns & Exchanges Process: Step-by-Step
Follow these steps for a smooth and speedy resolution.
Step 1: Review Eligibility & Prepare Your Item
Ensure your item meets the criteria above. Have your original order number (e.g., RCSS12345) and proof of purchase ready.
Step 2: Contact Our Support Team for an RMA
Do not ship items back without authorization. Within the 15-day window, email us to request a Return Merchandise Authorization (RMA) number.
Email: [email protected]
Subject: “Return Request: Order # [Your Order Number]”
Step 3: Ship the Item Back
Once you receive your RMA number and instructions:
- Securely pack the item in its original packaging, then in a sturdy shipping box.
- Clearly write the RMA number on the outside of the box.
- Include a copy of your packing slip or a note with your order number inside.
- Ship to our returns address (provided with your RMA). We recommend using a trackable and insured service (like DHL or FedEx).
- Retain your shipping receipt and tracking number.
Our Return Address:
RC SuperStore Returns
RMA # [Your Assigned Number]
947 Preston Street
Belpre, US 67519
Refunds: Timing & Methods
Your refund is processed with the same precision as your RC builds.
- Inspection & Initiation: Refunds begin within 5-7 business days after we receive the return at our warehouse and verify its condition.
- Method: Funds are returned to the original payment method used (Visa, MasterCard, JCB, or PayPal).
- Bank Processing Timeline: Once we process it, please allow an additional 3-10 business days for your bank or PayPal to post the credit to your account.
- Shipping Costs: Original shipping fees are non-refundable for change-of-mind returns. Refunds for defective or incorrect items will include the original shipping cost.
Exchanges
Need a different gear ratio or a different body for your 4-Tec Drift?
- Contact us first to confirm the desired exchange item is in stock.
- If approved, you’ll receive an RMA to return the original item.
- After we receive and inspect the return, we will ship the replacement.
- You are responsible for any price difference and additional shipping charges.
⚡ For Faster Service: Consider placing a new order for the desired item and processing the original as a standard return for a refund.
Need Help? Contact Our Enthusiast-Led Team
We’re here to help you get back to the bench or the track. For questions about returns, exchanges, or compatibility (like whether a part fits your 1/10 Summit), reach out.
Email: [email protected]
Response Time: We aim to respond within 24 hours on business days (Monday-Friday, 9 AM – 5 PM EST).