Rreturns & Exchanges - RC SuperStore - https://www.rcsuperstores.com

Our Returns & Exchanges Promise

We stand behind the performance of every part we ship, from 4-Tec 3.0 chassis to LiPo batteries. If an item doesn’t meet your expectations or arrives in less-than-perfect condition, our enthusiast-led team is here to make it right. Our policy is designed with the global hobbyist in mind, offering flexibility and transparency.

 Key Policy Summary Return Window: 15 days from the date you receive your order.
Condition: Items must be unused, in original packaging, with all parts and manuals.
Process Time: Refunds processed within 5-7 business days after we receive and inspect the return.
Return Shipping: Customer is responsible for return shipping costs unless the return is due to our error or a defective item.
Exchanges: Subject to product availability. Contact us first to confirm stock.

The Returns & Exchanges Process: Step-by-Step

Follow these steps to initiate a return or exchange, ensuring a smooth and speedy resolution.

Step 1: Review Eligibility & Prepare Your Item

Before initiating a return, please ensure:

The item was purchased within the last 15 days (from delivery date).
It is in its original, saleable condition: unused, unassembled, unmodified, with all original packaging, parts, manuals, and tags.
You have your original order number (e.g., RCSS12345) and proof of purchase.

⚠️ Important: Non-Returnable Items

To protect all hobbyists, certain items cannot be returned for health, safety, or technical reasons. Based on our product range, the following are FINAL SALE:

Opened or Used Chemicals: All opened bottles of paint, adhesives, lubricants, or other chemicals from the Bodies & Paint or Building/Bench Supplies categories.
Custom-Cut or Modified Items: Any part that has been cut, soldered, modified, or custom-fitted.

Software or Digital Products:

Intimate Mechanical Components: Certain sealed gearbox assemblies or internal engines where tampering cannot be verified, as determined by our technical team.

Note: This list is not exhaustive. When in doubt, contact our support team at [email protected] before purchasing.

Step 2: Contact Our Support Team

Do not ship items back without authorization. Within the 15-day window, contact us to request a Return Merchandise Authorization (RMA) number.

Email: [email protected]
Subject Line: “Return Request: Order # [Your Order Number]”
Provide the details outlined in the template below.

Step 3: Use Our Request Template

Copy and paste the template below into your email to ensure we get all necessary information quickly.

— START TEMPLATE — To: [email protected] Subject: Return Request: Order # [Insert Your Order Number] Hello RC SuperStore Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Insert Your Order Number] Date of Delivery: [Insert Date You Received the Package] Item(s) to Return/Exchange: – Product Name: [e.g., “1/16 Slash A-Arms”] – SKU/Product Code: [If available] – Quantity: [e.g., “1”] Reason for Return/Exchange: [ ] Defective/Damaged Item [ ] Wrong Item Shipped [ ] Item Does Not Fit My Application (e.g., not compatible with my 1/18 TRX4MT) [ ] Changed My Mind [ ] Other: [Please Briefly Explain] Desired Resolution: [ ] Refund to Original Payment Method [ ] Exchange for: [Specific Product Name & SKU if known] [ ] Store Credit I confirm the item is unused, unassembled, and in its original packaging with all included parts and manuals. My Shipping Address for Return Label (if provided) or Exchange: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Thank you, [Your Name] — END TEMPLATE —

Step 4: Ship the Item Back

Once you receive your RMA number and instructions from our team:

Securely pack the item in its original packaging, then place it in a sturdy shipping box.
Clearly write the RMA number on the outside of the box.
Include a copy of your original packing slip or a note with your order number inside the box.
Ship the package to the address provided in your RMA instructions. We recommend using a trackable and insured service (like DHL or FedEx, which we use for standard shipping).
Retain your shipping receipt and tracking number.

Our Return Address:
RC SuperStore Returns
RMA # [Your Assigned Number]
947 Preston Street
Belpre, US 67519

Refunds: Timing & Methods

Your refund will be processed with the same care you put into your RC builds.

Inspection: Refunds are initiated within 5-7 business days after we receive the return at our warehouse and verify its condition.
Method: Funds will be returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
Timeline: Once processed, please allow additional time for your bank or PayPal to post the credit to your account. This typically takes 3-10 business days depending on your financial institution.
Shipping Costs: Original shipping fees are non-refundable for change-of-mind returns. Refunds for defective or incorrectly shipped items will include the original shipping cost.

Exchanges

Need a different gear ratio or a different body for your 4-Tec Drift? Exchanges are subject to product availability.

Contact us first (as in Step 2 & 3) to confirm the desired exchange item is in stock.
Once approved, you will receive an RMA and instructions to return the original item.
After we receive and inspect the return, we will ship the replacement item. You will be responsible for any price difference and additional shipping charges.
For faster service, you may choose to place a new order for the desired item and process the original item as a standard return for a refund.

Need Help? Contact Our Enthusiast-Led Team

We’re here to help you get back to the bench or the track. For questions about returns, exchanges, or compatibility (like whether a part fits your 1/10 Summit), reach out.

Email: [email protected]
Response Time: We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM – 5 PM EST).

Performance. Passion. Protection. It’s our promise on and off the track.

Returns & Exchanges