Welcome to the RC SuperStore FAQ! We’re here to fuel your RC adventure. Below, you’ll find answers to common questions about our products, shipping, payments, and more. Can’t find what you need? Our enthusiast support team is always ready to help.
About RC SuperStore & Our Products
Q: What kind of RC products do you specialize in?
A: We are your one-stop global source for high-performance RC gear! Our menu spans detailed scale crawlers like the 1/18 TRX4M, blisteringly fast on-road cars like the 4-Tec 3.0, rugged off-road monsters like the 1/10 Summit, and even 1/32 Slot Cars, Airplanes, and Boats. We cater to all aspects of the hobby, from ready-to-run models to essential Batteries, Chargers, Bodies & Paint, and Building Supplies.
Q: Who is the typical RC SuperStore customer?
A: We serve passionate RC enthusiasts of all levels! Whether you’re a seasoned racer upgrading your 1/16 Slash, a scale crawler collector unboxing a detailed TRX4M, a beginner building your first kit, or a pilot preparing an E-Flite jet for its maiden flight—our precision-focused selection and global delivery are designed for you.
Ordering, Payment & Accounts
Q: What payment methods do you accept?
A: Checkout is as fast as a slot car on the straight! We securely accept Visa, MasterCard, JCB, and PayPal.
Q: Is my payment and personal information secure?
A: Absolutely. We use a secure payment gateway to protect all transactions. You can focus on the excitement ahead, knowing your details are safe.
Q: Do I need to create an account to order?
A: Currently, you can check out as a guest. However, creating an account in the future may provide faster checkout and order tracking features.
Global Shipping & Delivery
Q: Where do you ship from, and how long does order processing take?
A: All orders are dispatched with passion from our hub at 947 Preston Street, Belpre, US 67519. We process every order within 1-2 business days before it’s handed to the carrier.
Q: What are my shipping options and costs?
A: We offer two performance-matched shipping options:
1. Standard Shipping (Recommended for Speed):
• Carrier: DHL or FedEx
• Cost: Flat rate of $12.95.
• Delivery Time: 10-15 business days after dispatch.
• Ideal for: Time-sensitive parts, new models you’re eager to run, and tracked, reliable delivery.
2. Free Shipping (Best Value):
• Carrier: EMS
• Cost: FREE on all orders over $50.00.
• Delivery Time: 15-25 business days after dispatch.
• Ideal for: Planned upgrades, stocking up on batteries/parts, or larger orders like a new 1/10 Rally or 4-Tec 3.0 chassis.
1. Standard Shipping (Recommended for Speed):
• Carrier: DHL or FedEx
• Cost: Flat rate of $12.95.
• Delivery Time: 10-15 business days after dispatch.
• Ideal for: Time-sensitive parts, new models you’re eager to run, and tracked, reliable delivery.
2. Free Shipping (Best Value):
• Carrier: EMS
• Cost: FREE on all orders over $50.00.
• Delivery Time: 15-25 business days after dispatch.
• Ideal for: Planned upgrades, stocking up on batteries/parts, or larger orders like a new 1/10 Rally or 4-Tec 3.0 chassis.
Pro Tip: Maximize value! Combine your LiPo batteries, paints, and building supplies in a single order over $50 to qualify for free shipping and get everything you need for your next build or race day in one shipment.
Q: Do you ship worldwide?
A: Yes! We ship to virtually every corner of the globe, connecting hobbyists from Belpre to your doorstep. Please note: Delivery to a few remote regions and some parts of Asia may be unavailable at this time.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email with tracking information. For any delivery questions, our support team is here to help!
Returns & Warranty
Q: What is your return policy?
A: Your satisfaction is as crucial as a perfect suspension setup. If any part isn’t perfect, you have 15 days from the delivery date to initiate a return. Items must be in new, unused condition in their original packaging.
Q: How do I start a return?
A: Please contact our support team first at [email protected] to request a Return Authorization (RA). We are committed to making it right and ensuring you can shop with absolute confidence.
Q: Do you handle manufacturer warranties?
A: Warranty claims are typically handled directly by the manufacturer (e.g., Traxxas, Spektrum). Please refer to the documentation included with your product. For assistance, feel free to contact our support team.
Product Support & Contact
Q: I need technical help with a product I purchased. Can you help?
A: While in-depth technical support is best provided by the manufacturer, our team of fellow enthusiasts can offer basic guidance and point you to the right resources. Don’t hesitate to reach out!
Q: How do I contact RC SuperStore?
A: We’d love to hear from you! For order inquiries, shipping questions, or return requests, please email our dedicated support team at:
[email protected]
[email protected]
Your Adventure Awaits.
From our bench to your starting line—let’s get you driving, flying, and sailing.
From our bench to your starting line—let’s get you driving, flying, and sailing.